Full Time Receptionist

Pounamu Apartments is seeking a confident and motivated “Super Star” to join our small team working 40 hours per week. 

Located just a 10 minute walk to the heart of Queenstown, Pounamu Apartments is rated Qualmark 5 star, with 70 luxury apartments and studio rooms overlooking the spectacular views of Wakatipu Lake and The Remarkables. 

As Pounamu Apartments first and foremost point of contact, your friendly, warm and outgoing personality with a passion for the hospitality industry will be a perfect fit. 

You have the responsibility of creating the all-important first impression to our guests. You thrive on meeting and exceeding expectations. You are articulate, resourceful and empathetic and you blossom when being challenged by 'interesting' situations. 

You will enjoy working in our busy and varied Reception completing all general office administration duties, including responding to and processing enquiries, reservations, trip/activity bookings, administration, guest arrivals and departures. You will welcome our Guests, present our apartment services and escort them to their apartment. 

Skills and Experience
* Outstanding customer focused and service skills is your key strength 
* Exceptional communication and interpersonal skills via telephone/internet/face to face
* Strong attention to detail and highly developed administration/organisational skills.
* Ability to multi task and remain calm under pressure
* Impeccable personal presentation and grooming 
* A team player with a positive “can do” attitude
* Sound problem solving ability with initiative and judgment skills
* Exceptional computer literacy skills - Room Tracker & RTBS experience an advantage
* Ideally have five star Reception experience. QT trips/activities knowledge an advantage
* Flexibility to work up to 20-30 rostered hours between Monday to Sunday, 7am – 9pm.

Email your letter of application, CV and your photo to [email protected]. Alternatively for a confidential discussion, please contact Ro on 03 442 4868