Reception

Pounamu Apartments is seeking a confident and motivated “Super Star” to join our small team. We pride ourselves in offering focussed Service Excellence for a mix of our long term tenants and nightly guests. 

Located just a 10 minute walk to the heart of Queenstown, Pounamu Apartments is rated Qualmark 5 star, with 70 luxury apartments and studio rooms overlooking the spectacular views of Wakatipu Lake and The Remarkables. 

As Pounamu Apartments first and foremost point of contact, your friendly, warm and outgoing personality with a passion for the hospitality industry will be a perfect fit. 

You have the responsibility of creating the all-important first impression to our guests. You thrive on meeting and exceeding expectations. You are articulate, resourceful and empathetic and you blossom when being challenged by 'interesting' situations. 

You will enjoy working in our busy and varied Reception focused on all areas of this operation including responding to and processing enquiries, guest arrivals and departures, reservations and guest services. You will welcome our guests, present our apartment services and escort them to their apartment. 

Other Duties 

Meet, greet and take care of suppliers and visitors

Completing all general office and administration duties

Responsible for selling Trips & Activities and meeting key targets

Skills and Experience

A background in 5 Star Property, with at least 12 months skills working in a busy Reception environment. 

Exceptional computer literacy skills - Room Tracker & RTBS experience an advantage

Ideally have five star Reception experience. QT trips/activities knowledge an advantage

Flexibility to work rostered hours between Monday to Sunday, 7am – 9pm.

Outstanding customer focused and service skills is your key strength

Exceptional communication and interpersonal skills via telephone/internet/face to face

Strong attention to detail and highly developed administration/organisational skills.

Ability to multi task and remain calm under pressure

Impeccable personal presentation and grooming

A team player with a positive “can do” attitude

Sound problem solving ability with initiative and judgment skills

Applicants for this position should have NZ residency or a valid NZ work visa.

Email your letter of application, CV and your photo to [email protected]. Alternatively for a confidential discussion, please contact Ro on 03 442 4868