Terms and ConditionsEnquiry Turn around Guarantee: - We Guarantee an “Enquiry Turnaround time” of less than 16 hours or you will qualify for a 10% discount! Cancellation Policy: - No refund within 24 hours of the day of arrival. Pounamu Apartments will not be responsible for differences caused by currency fluctuations or for bank charges arising from any refunds. General Booking Information: - You must be over 18 to check into Pounamu Apartments. Changes are welcome at any time, subject to availability. Travel Insurance is highly recommended for unforeseen circumstances. Deposit of 30% is due upon registration to confirm your reservation. Your Balance will be debited to your credit card 14 days prior to your arrival date. The standard Bedding arrangements is two Kings, prior notification for changes to singles is required or a “Change Fee” will apply if advised on arrival. Check in:- time is 3pm. On your booking form please provide us with your estimated time of arrival. We will endeavour to honour any early check in requests but these are not guaranteed. Check out :- Please assist our Cleaners by vacating the Apartment by 11am on the day of departure. Please consult our reception staff for day rates/late checkout rates. Our policy is to hold credit card details. Any reported or unreported breakages, damages, missing items or additional cleaning or other costs including lost or non return of Keys will be charged against this card. In the event of no credit card we then require a bond of $300 payable by Direct Credit which if there are no deductions the bond is refundable, after the Apartment is checked on the day of departure. Additional info:-
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